Privacy Policy

Last updated: July 2026

Who We Are

Surrey Roofing & Windows Ltd (company number 15096949) is the controller of the personal information described here. Our registered office is 7 Fletcher Road, Ottershaw, Chertsey, Surrey, KT16 0JY. Contact us at info@surreyroofingandwindows.co.uk or 07565 812922.

What We Collect

When you call, email or submit a form, we may collect your name, phone number, email address, town or postcode, service requested, calculator estimate, enquiry details and subsequent correspondence. Our website also records the page on which your visit began, the referring page and any campaign or advertising identifiers in the address, such as UTM parameters or click IDs.

How and Why We Use It

We use this information to respond to enquiries, prepare quotations, arrange visits, provide requested services, maintain customer and business records, prevent spam and understand which sources generate enquiries. Our lawful bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in operating, securing and improving the business. We do not use solely automated decision-making that has a legal or similarly significant effect on you.

Website Storage and Service Providers

The site stores referral and campaign details in your browser's local storage so they can be attached to an enquiry. You can remove this information by clearing this site's data in your browser. Form submissions are processed by Netlify and copied to our Tenhub/LeadConnector enquiry-management system. We may also disclose information to professional advisers, insurers, regulators or authorities where necessary or required by law. We do not sell personal information.

Some service providers may process information outside the UK. Where UK data-protection law requires it, an adequacy regulation or another approved transfer safeguard must be used. Contact us if you would like more information about relevant safeguards.

How Long We Keep It

We keep enquiry and customer information only for as long as reasonably needed to handle the enquiry, provide services, maintain tax and business records, resolve disputes and meet legal or insurance requirements. The period therefore depends on whether the enquiry becomes a customer project and on the record involved.

Your Rights

Depending on the circumstances, you may ask us for access to your personal information or request its correction, deletion, restriction or transfer. You may also object to processing based on legitimate interests. These rights are not absolute; contact us using the details above and we will explain if an exemption applies.

You can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint. We would appreciate the opportunity to address your concern first.

Changes

We may update this notice when our services, suppliers or legal obligations change. The date above shows the latest revision.